Privacy Policy
Information We Collect
We collect information that you provide when you create an account, place an order, contact us, submit a review or use our services. This may include your name, email address, mobile number, delivery address, date of birth where needed, and account login details.
When you order medicines or healthcare products, we may also collect prescription details, health-related information that you choose to provide, order history and details needed to verify and fulfil your order.
- Device, browser and IP address information
- Pages visited, search terms and website usage information
- Delivery preferences and customer support communications
- Payment status and transaction reference details
How We Use Your Information
We use your information to process orders, verify prescriptions where required, arrange delivery, provide customer support and communicate important updates about your purchase or account.
We may also use information to improve the website, prevent fraud, maintain security, manage customer reviews, understand customer needs and comply with applicable obligations. We may send service-related messages, such as order confirmations, delivery updates and account notices.
Where permitted, we may send information about products, offers or services. You can ask us to stop promotional communications at any time using the contact details on the Contact page.
Cookies
We use cookies and similar technologies to make the website work properly, remember your preferences, keep you signed in where applicable, analyse website performance and help protect the site from misuse.
- Essential cookies support core website functions, including shopping basket and account features.
- Preference cookies remember choices such as language or delivery preferences.
- Analytics cookies help us understand how visitors use the website.
You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.
Third Parties and Payment Processors
We may share information with service providers that help us operate the website and provide our services. These may include delivery partners, technology providers, customer support providers, analytics providers and payment processors.
Payment information is handled by payment processors using their own secure systems. We do not intentionally store complete card details on our systems. Payment processors may use your information to authorise, process and protect payments.
We may also disclose information where necessary to prevent fraud, protect our rights or users, respond to lawful requests, or meet applicable legal and regulatory requirements.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this Privacy Policy, including order fulfilment, customer support, record keeping, dispute management, security and applicable compliance requirements.
Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will delete it, anonymise it or securely store it where continued retention is necessary.
Your Rights and Choices
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate or incomplete. You may also request deletion of information where this is appropriate and where we are not required to retain it.
- Update your account or contact details
- Ask about the information we process about you
- Request correction of inaccurate personal information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
Some requests may be limited where we need to retain information for order processing, security, fraud prevention, record keeping or other applicable requirements.
Contact Us About Your Data
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact us using the details provided on the Contact page.
To help us verify and respond to your request, we may ask for information needed to confirm your identity. We will handle privacy requests as promptly as reasonably possible.