Terms and Conditions

Who Operates This Website

This online pharmacy website is operated by the business identified as the operator on this website. These Terms and Conditions apply to your access to and use of the website, including the purchase of products for delivery within India.

By placing an order, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate, complete and current.

Orders and Payment

Product listings, prices and availability are subject to change without notice. An order placed through the website is a request to purchase products and is subject to acceptance, stock availability, prescription verification where required, and payment approval.

• Prices are displayed in Indian Rupees and may include applicable taxes unless stated otherwise.
• Payment must be made using the payment methods made available at checkout.
• Orders may be cancelled or modified before dispatch where possible. Once an order has been dispatched, cancellation may not be possible.
• We may decline, cancel or limit an order where there is a pricing error, stock issue, suspected misuse, incomplete information, payment failure or prescription-related concern.

You are responsible for checking your order details, delivery address and contact information before completing payment.

Shipping and Delivery

Delivery is available only to serviceable locations in India. Delivery timelines shown at checkout or communicated after ordering are estimates and may vary due to product availability, verification requirements, courier delays, weather conditions, public holidays or circumstances outside our reasonable control.

• Orders may be delivered in one or more shipments where products are sourced or packed separately.
• A person at the delivery address may be required to receive the package.
• Please inspect the outer package at the time of delivery and report visible damage, missing items or incorrect products as soon as possible.
• We may not be able to deliver to an address that is incomplete, incorrect, inaccessible or outside the serviceable area.

For more information about delivery coverage and estimated timelines, please see the Delivery page.

Returns and Refunds

Returns are considered only where permitted for the relevant product type and where the product meets the applicable return conditions. For safety and quality reasons, medicines, healthcare products and temperature-sensitive items may not be eligible for return once delivered.

A return or refund may be considered for products that are damaged, defective, incorrect, expired on delivery, or missing from the order, subject to verification. Please retain the product, original packaging, invoice and any supporting evidence until the matter is reviewed.

• Refunds, where approved, will generally be processed to the original payment method or another appropriate method.
• Refund processing times may vary depending on the payment provider and bank.
• Return requests may be declined if products have been opened, used, altered, improperly stored or are not eligible for return.

Prescription and Medical Disclaimer

Prescription medicines will be supplied only after a valid prescription is provided and accepted where required. You must provide complete and accurate prescription details and ensure that the prescription relates to the patient for whom the medicine is ordered.

The content on this website is provided for general information and does not replace professional medical advice, diagnosis or treatment. Do not use website information to self-diagnose, start, stop or change any medicine without advice from a qualified healthcare professional.

• Use medicines only as prescribed or as directed on the product label.
• Consult a qualified healthcare professional regarding side effects, interactions, allergies, pregnancy, breastfeeding, existing conditions or concerns about a medicine.
• Seek urgent medical assistance if you experience a medical emergency or a serious adverse reaction.

Limitation of Liability

We take reasonable care to keep product information, pricing and website content accurate. However, product images, descriptions, packaging, manufacturer information and availability may change, and minor differences may occur.

To the extent permitted by applicable requirements, we are not liable for indirect, incidental, special or consequential loss arising from the use of this website, delayed delivery, unavailable products, incorrect information supplied by a customer, or use of a product contrary to medical advice, prescription directions or product instructions.

Nothing in these Terms and Conditions limits liability where it cannot be excluded or limited under applicable requirements.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, operational practices or applicable requirements. The updated version will apply from the date it is published on this page.

You should review this page before placing an order. Continued use of the website or placement of an order after an update means that you accept the revised Terms and Conditions.